PapaaFood — Privacy Policy

This Privacy Policy describes how PapaaFood ("we", "us", or "our") collects, uses, and discloses information when you use our website and mobile application (together, the "Service"). By using the Service you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal information you provide: name, email address, phone number, delivery address, payment information (we do not store full payment card details — these are processed by our payment partners), and any other information you provide when creating an account or placing an order.

Automatically collected information: device identifiers, IP address, operating system, browser type, pages viewed, usage logs, and analytics data.

Location information: with your permission we may collect precise location information from your device to provide delivery services.

2. How We Use Your Information

We use information to operate and improve the Service, process orders and payments, communicate with you (order confirmations, updates, support), personalize your experience, prevent fraud and abuse, analyze usage and trends, and comply with legal obligations.

3. Sharing & Disclosure

We may share your information with third-party service providers who perform services on our behalf (payment processors, delivery partners, analytics providers, cloud hosting), and when required by law or to protect rights. We do not sell personal information to third parties.

4. Third‑Party Services

Our Service may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies — we are not responsible for third-party practices.

5. Cookies & Tracking

We and our partners use cookies, local storage, and similar technologies to provide and personalize the Service, and for analytics and advertising purposes. You can control cookie settings in your browser or device settings.

6. Data Retention

We retain personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

7. Security

We use reasonable administrative, technical, and physical measures to protect personal information. However, no method of transmission or storage is 100% secure — we cannot guarantee absolute security.

8. Children

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, contact us and we will take steps to delete it.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information, and to object to certain processing. To exercise these rights, contact us using the details below.

10. International Transfers

Your information may be transferred to and processed in countries other than your residence. We take steps to protect data transferred internationally.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the Effective Date above and post the updated policy. Significant changes will be communicated by email or prominent notice in the Service.

12. Contact Us

For privacy-related questions or to exercise your rights, please contact us at papaafood@gmail.com.